Vacasa Delaware

Planned a Labor Day weekend stay at 116 Oakwood St in Bethany through Vacasa. Looked like a great home and rental process was smooth…. Until TODAY 3 days before our trip I receive this message from Vacasa! Trip cancelled, no house in a comparable location (ocean block) and most places even outside of Vacasa are rented already! Incredible disappointing when we had people coming from out of state for this trip! How do you run a business like this???

This is definitely not a home away from home! Terrible experience , so disappointing.
Place was dirty upon check in. Rachel stated all she could do was replace sheets , sweep up bugs, and would refund cleaning fee. I declined because mattress pads were dirty as well as comforters. Rachel could only do so much and said I would have to see Mary the next day in office. Such an inconvenience, I have three kids, they were grossed out and we all were uncomfortable.
We didn’t even stay at the place Saturday night.
Sunday I received a text stating Mary wouldn’t be in office but I could call her. She never answered yet sent texts throughout the day. So much miscommunication, housekeeping didn’t leave the place until 5pm. Place still not cleaned thoroughly , bugs were determined to be carpet beetles. Although harmless still gross because it should be cleaned up! Also hair ball still in drawer. The mattress pads and sheets were changed but not comforters , we just didn’t use them .
They only gave $75 refund which is ridiculous given what we went through. I requested a full refund and that was denied. Housekeeping did a terrible job. I will never rent from Vacasa again.
Save your self money and time and book elsewhere. When on vacation you should be comfortable and enjoy yourself not be upset, uncomfortable, or stressed.

Our condo was supposed to be ready no later than 4 pm. When we walked into our condo at 4 it was still dirty with dirty towels and sheets on the floor. Called Vacasa and was told it would be ready within the hour and we would receive a call when completed. By 530 it was still not completed as we walked up to check and it is now 7pm and we have received no update. Having 2 small children this was not a relaxing way to start off vacation. Will do everything in our power to not rent from them again.