JACK LINGO REALTOR- Rehoboth Rentals

We recently rented 66 Henlopen Ave in Rehoboth through Jack Lingo and unfortunately had a very negative experience due to the condition of the home. Upon arrival, it was immediately clear that the property was unsafe and uninhabitable due to mold and mildew issues. The overwhelming smell of mildew hit us the moment we opened the door, and within minutes we developed headaches. The carpet by the front door was damp, adding to the unhealthy environment.

When we called Jack Lingo immediately upon arrival, our concerns were dismissed. We were told the property had been “rented heavily throughout the season,” as if that somehow undermined or excused the condition of the home. They also refused to refund any money, claiming the problem was due to the AC being set to “on” instead of “auto.” This explanation is not credible, as an AC setting does not cause widespread mildew, damp carpet, and an overwhelming smell the moment guests arrive.

Beyond the mildew, the home was simply not maintained to a professional standard. We found a spider on a pillow in one of the bedrooms, cobwebs throughout the corners of the house, dirty dishes, greasy residue on the countertops and the freezer completely iced over. These conditions made it clear the property had not been properly cleaned or prepared for guests.

The one positive was that the outdoor porch and shower were wonderful, but that in no way offsets the unsafe and unsanitary condition of the home itself. Thank goodness we had the means to immediately get a hotel room so our vacation wasn’t ruined. However, the next renter may not be as fortunate, and no one should be subjected to these conditions on what should be a relaxing vacation.

The fact remains: a house in this condition should never have been on the rental market in the first place. We share this review not out of anger, but to warn future renters to ask direct questions about property condition and to hold the agency accountable for the homes they represent. Travelers deserve transparency, safety, and basic habitability when booking a vacation rental through a trusted local agency.

I have had the good fortune of traveling the world for the last 35 years. I have never encountered a situation quite this bad.

My family and I rented a home at 1 Stockley St., Rehoboth, DE.

We paid $10,000 to Jack Lingo Realtor which was the fee for the week. We had to pay for it before we entered the premises.

When we arrived, we found broken railings, rust covered metal objects with sharp edges that had not been removed from the property, and trash. I have two and four-year-old granddaughters who hurt themselves on the railings.

Additionally, there was trash in front of the property that had not been picked up. The lower faucet of the outside shower was broken. Several of us tried to turn it off. It would not turn off, and it took a repairman to fix it.

There were cleanliness issues in the kitchen. Attached are photos of what we found when we arrived. It appears that something is growing in the colander. My four-year-old granddaughter discovered it and is now literally afraid to go in the kitchen.

Also, the beds cave in the middle. My daughter has to sleep with both of her children because she can’t even sleep in her bed.

The only beach chairs that were available on this oceanfront property, were trash. We tried to use the one that appeared usable, and it ripped under my son as he sat down on it. . When we reported the problems we received an email that said nothing but the standard apology. It was not until we took the colanders to the office did we receive a call. The problems are not resolved and we are shocked at the totally inadequate response.

My family and I rented in Bethany Beach. The size and location of the house worked perfectly! The Jack Lingo staff were accommodating. I recommend their services.